I recently read a book (see below) that made me think of this podcast:
https://freakonomics.com/podcast/how-to-open-a-restaurant/
The podcast is entertaining, as almost all Freakonomics episodes have been, but cautionary: the part that got my attention is that on opening night that had one glitch in their process on opening night that goofed up most orders all night and produced chaos instead of yielding a smoothly running restaurant. The rest of the episode is worth listening to; I hope you enjoy it.
The book I read was this one:
It's about DevOps, the idea of deploying software more often and in smaller changes, and the book struck me as a fictional take on how the monolithic deployment strategy in use by some companies still today (I worked at such a company as recently as 2018) has back-office ramifications that are pernicious and generally not predictable. Here's the main author, Gene Kim, talking about some of this:
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